Contact Us

Customer Support:

help@greatstar-us.com

Addresses:

Customer Service: 2401 SE C Street, Bentonville, AR 72712

Warehouse: GreatStar Ltd, 650 US-412, Siloam Springs, AR 72761

Phone & Hours of Operation:

479-802-3580

9AM-4PM CST, Mon-Fri

Limited Lifetime Warranty

Whether in the wild or as part of our everyday carry, we use the products we create and stand behind the quality and craftsmanship of our work. That being said, if there’s an issue with your new product, contact us and we will do everything we can to help set it straight.

Our brand proudly offers a Limited Lifetime Warranty on all of the products we make. This warranty assures our customers that our products are free from manufacturer defects in material and workmanship for the entire duration of the product’s lifetime. However, it's essential to note that this warranty does not cover instances of loss, theft, or damages resulting from misuse, abuse, alterations, accidents, neglect, improper sharpening, improper maintenance, returned/used retail items that are missing components, or the natural course of wear and tear. Any use of our products outside their intended purpose will be considered as misuse and falls outside the scope of warranty coverage.

Similar to most products in the market, proper maintenance and care will extend the functional lifetime of our products and ensure that they remain safe and reliable tools for years to come.